Last night I went on our trusty old travelzoo to book a hotel for an upcoming Orlando trip with some of our friends. A great rate was being offered through bookit.com. We'd had a bad experience with them before because they'd posted inaccurate information about the hotel, then wanted to charge a bunch to cancel the reservation. I must have been temporarily insane since I decided to give them another chance. Big mistake.
AFTER I had booked, they decided to notify me of an extra $65 cleaning fee for our one night stay! I called right away to cancel and they wanted to charge me a $70 cancellation fee.
After talking to several people from their company and a manager at the hotel, I was able to cancel without any penalties. But what a waste of time. I am never using their site again -- they really need to work on their accuracy.
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